Privacy Policy

This Privacy Policy applies to the services offered on urdigital™ store website offered by QSENSE Pty Ltd (ABN 56 132 119 969). Please read this Privacy Policy carefully before using the urdigital™ store website. Usage of the urdigital™ store website is conditional upon you agreeing to be bound by this privacy policy.

In summary, while you should read each provision in this Privacy Policy, you must note that by using the urdigital™ website:

You agree that if you submit your personal information to us, we may create a database record about you.
You agree for us to collect your IP number for security purposes.
To buy our products or receive our services, you agree for us to collect information from you and from your use of this website.
You agree for us to use cookies on your browser (unless you remove them please see below for explanation).
You agree for us to contact you with information about products, special offers and updates (unless you have stated that you do not wish to receive these communications).

1. Your personal information is important to us
Here at urdigital™ store, the security of your personal information is paramount. We have taken reasonable steps to protects you and your vital information through every step of the order process. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. That is why we have implemented a 256-bit GeoTrust SSL Encryption Technology on our website.

You can see at which point the shopping cart encrypts your information by the little yellow padlock that appears in the lower right corner of your browser. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server

2. Collecting information about you
urdigital™ store will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself, for example by registering on our site, and information about how you use our site.

When you purchase a product from us (online or on the phone), we may ask for your personal information (such as name and address) in order to service your product, provide you with upgrades or updated information, and let you know of other products, which may be of interest. You do not have to provide us with this information if that is your preference. However, failure to do so may result in urdigital™ store being unable to sell you products and/or provide certain services including after services.

urdigital™ store's policy for collecting personal information from children under the age of 13 is to seek the permission of a parent or guardian for the collection of this information. Any further collection of your personal information other than that explained here will only occur with your consent.

3. Our use of cookies
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. urdigital™ store uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the items you want to purchase as you move through our shopping site, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of urdigital™ store website.

4. Using and disclosing your personal information
We intend to use your information for the following purposes only.
To fulfill our obligation under any sale and purchase contract and/or any other contract between you and our supplier.
To render services related to our business such as warranty or after sales services.
To provide you with information about our products, service and/or special offers.
To ask you for your opinion or comments about our products and/or services.
To make statistical data for marketing analysis.

For the purposes described above, we may share your information with Manufacturer Group companies either in Australia or overseas.

At urdigital™ store we recognise the trust you place in us when you give us personal information. We will not use or disclose any information about you for other purposes without your consent, except for in exceptional cases such as if disclosure is required by laws or is necessary to protect the rights or property of urdigital™ store, any Manufacturer Group companies, or any member of the public, or to lessen a serious threat to a person's health or safety.

5. When we will contact you
We may contact you at the email or other address, which you provide to us in order to:

Provide you with information which may be of interest about upgrades, new Samsung products and special offers and other matters which may interest you
To send you a newsletter

We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving communications from urdigital™ store and do not wish to receive this information any longer, you may remove your name from our list either by contacting us or by calling urdigital™ store on the customer enquiry number 1300 022 367. Please allow 14 days for this request to be processed.

6. You can access the information we keep about you
If at any time you want to know what personal information you have submitted to us, you are welcome to access your record by contacting us. Our file of your information will be made available to you within 14 days.

7. Changing and deleting the information we have about you
If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons. However, please note that deletion of your information may result in urdigital™ store being unable to sell your products and/or provide certain services including after services.

8. Storage and security of your personal information
urdigital™ store will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged to respect the confidentiality of any personal information held by us. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. urdigital™ store will not be held responsible for events arising from unauthorised access to your personal information.

9. urdigital™ store and links to other websites
urdigital™ store provides links to websites outside of the urdigital™ store site. These linked sites are not under the control of urdigital™ store, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the Terms and Conditions of those websites.

10. What to do if you have a problem or question
If urdigital™ store becomes aware of any ongoing concerns or problems with areas on our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us or call the customer enquiry number 1300 022 367

11. Future changes
Our commitment to be a leading provider of online consumer electronics products and services means that our business will continue to evolve as we introduce new services and features to our website. Because of this, from time to time, our policies will be reviewed and may be revised. urdigital™ store reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.